Sign In and Account FAQs

I have forgotten my User ID and/or password. Can I retrieve them online?

Yes! Simply go to the Forgot Password page here: Forgot Password. It will prompt you to enter your email address where information regarding password reset will be sent.

How do I sign up for an online account?

Select the Sign In / Register icon on the top right. Simply select “Register” located under the “Sign In” button.

Do I need to create an online account to place an order?

No - you can place an order and checkout as a Guest. Having an online account is beneficial for future orders and discount codes.

Online Shopping FAQs

Is there a delivery charge?

$2 Delivery Charge on All Orders.

When are deliveries made?

Deliveries are made during these hours: MON - FRI : 9 AM - 4 PM. No Deliveries on SAT - SUN.

  • Orders placed by 5:00 PM (EST) Monday – Thursday delivers next-day.
  • Orders placed Friday – Sunday deliver Monday the following week.
  • ** Holidays may impact delivery day

How do I apply a discount code to my order?

To apply an e-coupon select your shopping bag and click “Go to Cart”. Once you click “Go to Cart” and landing on the Shopping Cart page, you can enter the code where it says “Promotion Code” and click “Apply” to apply the code to the order

Can I order my prescription from this website?

You cannot order your prescription from this website. To place a prescription order please follow the link: Prescription Orders

Can I cancel or edit an order?

To cancel or edit an order, please contact your pharmacy at 814-634-8614 during these hours: If you are a Registered user, you can also cancel your order on your Order History screen under My Account.

Order FAQs

Returns Policy

If you are not satisfied with your purchase or have a question regarding product returns, please contact the pharmacy at 814-634-8614 during these hours:

All LEADER™ purchases have a 100% money back guarantee.


To cancel items or orders that have not entered the shipping process yet, contact your pharmacy at 814-634-8614 during these hours:

Accessibility FAQs

F B Thomas Drug Store Inc is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Contact Us

For technical/website support:

Please call the store at 814-634-8614 during these hours: You can also contact the store via email at .

For order/delivery support:

Please call the store at 814-634-8614 during these hours: You can also contact the store via email at .